Privacy Policy

Effective Date: February 10, 2026

This Privacy Policy describes our practices concerning the collection, use, and protection of your personal information. By using our services, you consent to the collection and use of information as outlined below.

Definitions

  • "Company," "We," "Us," or "Our" refers to SETR AI INC., located at 1200 - 900 West Hastings Street, Vancouver, BC.
  • "Service" refers to our website, products, services, and text messaging programs.
  • "Personal Data" refers to information that identifies or can identify an individual.
  • "User" or "You" refers to individuals accessing or using our Service.

Personal Data Collection

We may collect the following Personal Data from Users:

  • First and Last Name
  • Email Address
  • Phone Number
  • Usage Data (e.g., IP address, browser type, pages visited, duration of visit)

Use of Personal Data

We use your Personal Data to:

  • Provide and maintain our Service
  • Communicate with you via email, phone calls, SMS, or other electronic methods regarding our Service, updates, promotions, or support
  • Improve and personalize your experience with our Service
  • Respond to your inquiries and manage your requests
  • Ensure compliance with legal obligations

SMS/Text Message Opt-In and Privacy

When you opt in to receive SMS/Text messages from SETR AI INC., you agree to receive messages related to:

  • Appointment confirmations and reminders
  • Responses to your service inquiries
  • Service notifications and updates
  • Promotional messages (if you consent to marketing)

How to Opt-In: You may opt in to receive SMS messages by completing the contact form on our website and checking the SMS consent checkbox. By providing your phone number and checking the consent box, you agree to receive text messages from SETR AI INC.

How to Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

Help: For assistance, reply HELP to any message or contact us at +1 (778) 898-6278 or info@setraiinc.com.

Message Frequency: Message frequency varies based on your interactions with us.

Message & Data Rates: Standard message and data rates may apply.

We comply strictly with industry-standard privacy guidelines for SMS/Text messaging:

"No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers essential for text message delivery."

Cookies and Tracking Practices

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve our services and user experience
  • Analyze website traffic and performance

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

Information Sharing

We do not sell, share, or otherwise disclose your Personal Data with third parties for marketing purposes. Exceptions include:

  • Service providers necessary for operating our business and providing our Service (e.g., payment processors, messaging aggregators)
  • Compliance with applicable laws or legal processes
  • Protection of the rights, property, or safety of our users, company, or public

Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations.

Data Security

We implement commercially reasonable security measures to protect your Personal Data. However, no method of electronic storage or transmission is 100% secure.

User Rights

You may access, update, or request deletion of your Personal Data by contacting us directly.

Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided us with Personal Data, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and changes become effective when posted.

Contact Us

For questions about this Privacy Policy, contact us at:

  • Email: info@setraiinc.com
  • Phone: +1 (778) 898-6278
  • Address: 1200 - 900 West Hastings Street, Vancouver, BC